FAQs
We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.
How do you select your caregivers?
We select caregivers based on their experience, qualifications, dependability and personality traits.
What is your screening process for caregivers?
There are a number of steps we take to screen our caregivers. We interview them in person (about an hour process), verify their work references, run criminal background checks(CORI).
What if I am not happy with the caregiver provided to me or my loved one?
We are happy to provide you with another caregiver as many times as you need until you are completely satisfied. Since we have such a large staff, we are usually very successful at finding someone who meets your unique needs.
Can you help if I only need someone for a few hours?
Yes, we have a 1 hour minimum requirement
How much does your service cost?
We will guarantee highly competitive rates. Please call for details.
What training do caregivers have?
Our caregivers have a variety of skills and training. They have been trained as licensed or certified health care professionals and non-professionals.
What services do your caregivers provide?
Our services are outlined in detail on the Services page. Click here to get to the Services Types page.
How far do your caregivers travel?
We usually will try to find a caregiver that lives as close as possible to you to increase the likelihood of it being a good match.
Will my Long Term Care policy cover this service?
It depends on the specifics of your individual policy. Not all policies are written the same so it is important to find out whether the service will be covered prior to you requesting for service. We are always available to assist you with this process
If I need to cancel services, how much notice do you require?
We only require a 24-hour notice to cancel services.
How can I reach you if I have more questions?
Contact us using the contact form
What are all payment methods we have?
We gladly accept reimbursement from Private Pay, Private Health Insurance, Long Term Care, Auto Insurance and Workers Compensation. We accept payments either through checks or also through wire transfer.